Privacy Policy

Effective as at: March 31, 2023

Your privacy is important to CapChar Ltd trading as capchar.com. We developed this Privacy Policy to provide you with information on how we process your personal data when using our website.

Definitions:

“Personal Data”: any information relating to an identifiable person who can be directly or indirectly identified.

Application of this privacy policy

This Privacy Policy applies to the capchar.com website. If you do not agree with the terms, do not access or use the Website.

Information we collect and receive

capchar.com may collect and receive User Data and other information and data (“Other Information”) in a variety of ways: capchar.com collects data manually uploaded by its Users, which may include personal data. This data may include data related to a biochar carbon removal offsets.

Other Information.

capchar.com also collects, generates and/or receives:

Services metadata – When a User interacts with the Services, metadata is generated that provides additional context.

Logged data – As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.

Device information – capchar.com collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs and unique device identifiers. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.

Cookie information – capchar.com uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. For more details about how we use these technologies, please see our Cookie Policy.

Additional information provided to capchar.com – We receive Other Information when submitted to our Websites or if you participate in any public projects, request support, interact with our social media accounts or otherwise communicate with us.

How we use information

We collect and process User data, if you subscribe or participate in any of our services.

capchar.com uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, capchar.com uses Other Information:

– To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at a User’s request.

– As required by applicable law, legal process or regulation.

– To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.

– To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about capchar.com. These are marketing messages so you can unsubscribe at any time.

– For billing, account management and other administrative matters. capchar.com may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.

– To investigate and help prevent security issues and abuse.

– If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, capchar.com may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data Retention

capchar.com recognise that we are custodians of this data on behalf of the Users. Our responsibility is to own that data and we are the Data Controller of that Data for as long as the User continues to provide their consent for us to do so.

A User can remove their consent at anytime. Following guidelines issued by the UK ICO (https://ico.org.uk/for-organisations/resources-and-support/data-protection-self-assessment/) a User can delete their account which removes their access to the service and immediately puts their data beyond reasonable use. capchar.com then follow a process to delete any identifiable data associated with that User.

If you would like to delete your account, please contact us here.

How we share and disclose information

This section describes how capchar.com may share and disclose Information.

User Instructions – The User, in accepting the User Terms of Service, is giving their consent to share project data with capchar.com. The User must opt-in to share this data with capchar.com. The User can remove these consents at anytime.

Third Party Service Providers and Partners – We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.

Corporate Affiliates – capchar.com may share Other Information with its corporate affiliates, parents and/or subsidiaries.

During a Change to capchar.com’ Business – If capchar.com engages in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of capchar.com’ assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.

Aggregated or De-identified Data – We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes.

To Comply with Laws – If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

To enforce our rights, prevent fraud, and for safety – To protect and defend the rights, property or safety of capchar.com or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.

With Consent – capchar.com may share Other Information with third parties when we have consent to do so.

Security

capchar.com takes the security of all data very seriously. capchar.com works hard to protect Other Information you provide from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, capchar.com cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

Changes to this privacy policy

capchar.com may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, capchar.com will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your account.

Data protection officer

To communicate with our Data Protection Officer, please contact us with the subject “Data Protection”.

Identifying the data controller and processor

For the purpose of this agreement and General Data Protection Regulation, the data controller is Adam Samuel of CapChar Limited.

Your rights

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Other Information, as well as to seek to update, delete or correct this Other Information. You can do this using the settings and tools provided in your account.

To the extent that capchar.com’ processing of your Personal Data is subject to the General Data Protection Regulation, capchar.com relies on its legitimate interests, described above, to process your data. capchar.com may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to capchar.com’ use of your Personal Data for this purpose at any time.

Data protection authority

Subject to applicable law, you also have the right to

(i) restrict capchar.com’ use of Other Information that constitutes your Personal Data and

(ii) lodge a complaint with your local data protection authority or the UK Information Commissioners Office https://ico.org.uk/global/contact-us/ which is capchar.com’ lead supervisory authority in the European Union. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:

https://ico.org.uk/global/contact-us/

Contacting us

Please also feel free to contact us if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights. You may contact us via the website here.